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Employee Mission


Honor Commitments
We do what we say we’re going to do, when we say it’s going to be done.
We find and engage the leaders in every area we work in to develop them as trusted friends.
Walk in Other’s Shoes
We understand our member’s, customer’s, and coworker’s challenges and frustrations and find ways to make their jobs easier.
Develop Raving Fans
We create raving fans of our members, customers and coworkers.
We welcome new ideas and opinions. We let go of the desire to take over the conversation, be the smartest person in the room, be heard, or agree or disagree. We are more interested in listening.
Clear Expectations
We create clarity and avoid misunderstandings by discussing expectations, action items and due dates upfront.
Elevate Others
We lift coworkers and members through recognition and confidence in all directions throughout our company and membership.
We are willing to do the necessary, even if mundane, in a timely manner. We collaborate to solve problems and move our industry forward.


We are free to think, create, solve and get things done on our own terms. We work to have as simple of a business as we can to create efficacy. We discover and fix problems without prompting.
Own It
We think and behave like owners, with passion, smart risks and high ethical standards. Our requests of others are reasonable and we respond by looking for how we can do it, rather than explaining why it can’t be done. We follow-up and see issues through to completion.
We value people who act with clarity, intention, and grit. We are a tight-knit dynamic team working with agility.
We learn and comply with industry and government standards and regulations, in letter and spirit.
Our work is validated by data and thoroughness. We are fanatic about accuracy and precision. Our goal is to get things right, not simply to get them done.
We are lifelong learners. We develop goals for our personal and professional growth.
We realize time is money and we work efficiently and effectively. We respond to communications within 24 business hours. We are on time for calls and meetings.